Frequently Asked Questions When You Plan a Move
It is said that moving is life’s third greatest source of stress, behind only divorce or the death of a loved one. That’s a pretty weighty undertaking. When you plan a move with White Horse Removals, you will find that this doesn’t have to be the case.
At White Horse Removals, years of moving experience and our professional, diligent approach reduces the stress of moving. Naturally, customers have many questions about the move process. If the questions, please contact White Horse Removals directly on 02038875298 and we will be happy to personally answer any and all questions about your upcoming move!
We find that the most common moving questions are related to:
Preparing to Move
Q: Why should I hire a professional mover?
A: Hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Moving can be both emotionally and physically draining and handling delicate or bulky items with care requires specific moving skills. We highly recommend turning to professionals for this, as you would for many of your households needs such as plumbing and electricity.
With years of moving experience from residential to commercial moving, White Horse Removals, can tackle moves of any size or complexity. We treat every move with the personal care that you would expect from friends and family. However, unlike friends and family, we guarantee satisfaction.
Q: Do I need an estimate?
A: Call White Horse Removals on 02038875298 and will be able to give you a good idea of a price range over the phone after getting some information about the items being moved, the size of the current location, etc. Please mention any other offers or quotes from other Moving Companies as we offer a price beat guarantee (which is in writing) and probably offer more included services.
Q: How much will my move cost?
A: We base an estimate for our Moving Services on hourly rates and we can also provide a flat rate, not to exceed price, after an in-home estimate is performed.
Q: How can I keep costs down during my move?
A: Keep in mind that moving is not an exact science and that each move is different. But, a good way to keep costs down is to be as prepared as possible for when your movers arrive to cut down on using any unnecessary time. Moving boxes is one of the most time-consuming areas of a move yet are some of the lightest things to move. So, try to use the same size boxes and be sure they are taped up and labelled correctly for the movers. Stack them up, so the movers can just place them on the trolley and go. Also, while the movers will be happy to disassemble and reassemble furniture, beds, desks, sofa etc., it is a time-consuming task and could ultimately cost you more money. In short, anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.
Q: Are there any unexpected charges I should be aware of?
A: NO! White Horse Removals have absolutely ZERO hidden charges! While we do have some charges for keeping trucks overnight, moving pianos, pool tables, etc., you will be made aware of any of these charges prior to your move.
Q: Is moving labour the only moving expense I should expect?
A: Moving labour represents the majority of the moving expense. However, you should also budget for packing supplies, such as moving boxes and tape, and for additional valuation (moving insurance) as needed. Also, if you have homeowners’ or renters’ insurance, contact your agent prior to your move and see if they cover your goods while in transit. Most of them do!
Q: How accurate will the moving estimate be?
A: With years of experience, our sales team prides themselves on providing the most accurate moving estimates in the industry. Our proprietary sales system ensures that we work closely with every customer to fully understand his/her moving needs and to provide a moving estimate that reflects those needs. Be sure to offer as much information as possible at the time of the estimate – this includes reviewing the inventory for accuracy. Neglecting to mention additional items, or difficult areas of access, at the time of the moving estimate almost always results in unexpected costs for our clients.
Q: What if I have items that I want to get rid of or don’t have room for at my new location?
A: White Horse Removals accepts unwanted or unneeded but usable household items and we work with a few local charities and organizations that could benefit from those items. We can even take the items you no longer need to a local tip yard or charity of your choice. To save time and to keep us on schedule, we recommend that you tell us about them upfront so we can arrange team for that.
PREPARING TO MOVE
Q: How far in advance should I schedule my move?
A: We recommend scheduling your move as far in advance as you can. The farther out you can plan your move, the greater the availability you will have in choosing a date and time that is convenient for you. A general rule is to contact us no later than two weeks in advance of your desired move date. We realize advance planning is not always possible, and we do our best to accommodate last minute customers as well.
Q: What day/date is best for a move?
A: Because of complex events, such as a home closure or completion of construction, can be delayed due to unforeseen circumstances, we don’t recommend scheduling your move for the same day. Save yourself the stress of rescheduling and plan your move date for several days after your closing date.
Demand for moving services is generally at its lowest during the start of the month and, in particular, the start of the week. If your schedule allows for a move on one of these days, Movers often offer their most competitive rates during those times.
Q: I want to do some packing and moving before the movers arrive. What areas would be most helpful?
A: Focus on packing, instead of moving. Smaller items and moving boxes can be moved very quickly by professional movers. Don’t spend time trying to move these items yourself. Rather, focus on packing boxes, so when the movers arrive, you are 99% ready.
Q: What can I do to ensure that my belongings end up in the correct room during the move?
A: Choose a simple labelling system (i.e. MBR for Master Bedroom, K for Kitchen) and make sure that all your boxes are clearly marked. Boxes should be labelled on the top. Your movers will work closely with you at the destination to make sure everything ends up where you want it.
Q: Can I leave clothing in my dresser drawers?
A: It is generally fine to leave your clothing in your dresser drawers during the move. Be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. If the dresser is particularly large (a triple dresser or Heavy) it is best to at least partially empty it.
Q: Will you move my plants?
A: Such items can be moved if properly packed/prepared, but we cannot guarantee the safe transport of live plants, which can be temperature extremes inside the moving truck.
Q: Are there any items that you cannot move?
A: white Horse Removals, will not move hazardous or flammable Liquids items such as firearms, paint, and flammable gas, as the temperature in the truck could cause these items to explode.
Q: How will the movers know what items to take and what to leave behind?
A: When your movers first arrive, they will do a walkthrough of your current home, confirming which items are going and which are not. Make sure you are very clear as to which items go with your movers and which items go with you. Designating a certain room with all the stuff staying with you is even a good idea.
Q: Can my possessions be stored temporarily?
A: Should you need White Horse Removals to store your items in our truck overnight or for a few nights in storage, be sure to call in advance to reserve a storage. There is a flat charges per 2 weeks or month to do so, so be sure to ask a sales representative to give you quote when you call. We do have last mint storage available as well if your required.
Q: What if I haven’t finished packing by my scheduled moving day?
A: If your moving day is rapidly approaching and it becomes clear that you will not be fully packed, it is critical that you inform your move coordinator as soon as possible. He/she can work with you to make the best possible “plan b” for packing. This may mean having your movers finish your packing or, if you have the flexibility and we have the availability, pushing back your moving day in order to allow more time to pack. If you have only a small quantity of items left to pack, your movers can often complete this on moving day; however, it is important to understand that this will add time to the job and, therefore, add to the total cost of the move.
Q: Can the movers arrange the furniture to my liking in my new home?
A: Absolutely. When we deliver your items to your new home, your movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms, and we are happy to arrange and rearrange the furniture exactly as you would like it.
Q: I have a few prized possessions that I need treated with extra care. How can I guarantee this?
A: For your own peace of mind, you may want to consider moving jewellery and other small valuables yourself in your personal vehicle. As for larger items – such as art, antiques, musical instruments, special collections, or other items of great personal meaning and value – point these items out to your movers at the start of moving day so that they can take the necessary steps to ensure for their proper care.
Q: Can I keep moving expenses down by having a family member or friend help on moving day?
A: On moving day, you should let the professional movers handle the job entirely – they are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run. Your friends and family can be most helpful in preparing for the move though – packing moving boxes or caring for your pets or children.
Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
A: Moving is a physically job and your Movers need time to eat during the day. On a local move, any time that the movers spend eating lunch will be deducted from your hourly bill if you booked as hourly price. As for providing lunch, it is not required, as the movers often bring lunch or will find somewhere to eat along the way. However, water and/or soft drinks for the movers are always a welcome and appreciated refreshment!
Q: Can the movers dispose of trash on moving day?
A: No. We are not equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we can transport it at the hourly rate plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.
Call the White Horse Removals you can trust on 02038875298 for your free estimate and to schedule your move today!